Coverage Policies & Terms
LaptopMarket Coverage is a service membership designed to help with technical support, software issues, diagnostics, and discounted repair assistance.
1. Acceptance of Terms
By purchasing, renewing, or using any LaptopMarket Coverage plan, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
2. Active Plan Required
Coverage benefits are only available while your membership is active, paid, and in good standing.
If your plan is expired, canceled, suspended, or unpaid at the time of a claim or service request, LaptopMarket will not provide Coverage benefits.
No retroactive coverage is provided. You cannot renew after damage occurs and request benefits for a pre-existing issue.
3. What Coverage Is
LaptopMarket Coverage is a membership-based technical support and repair assistance program.
- Technical support
- Software troubleshooting
- Virus and malware removal
- Diagnostic services
- Preferred repair pricing
- Exclusive repair discounts
4. What Coverage Is Not
LaptopMarket Coverage is not:
- An insurance policy
- A manufacturer warranty
- A full replacement program
- A guarantee that every device can be repaired
- 100% free coverage for all physical damage
5. Software Coverage
Active members may receive help with:
- Windows problems
- Operating system errors
- Driver issues
- Virus removal
- Malware removal
- Performance optimization
Some software issues may require resets, reinstallations, or third-party services.
6. Physical Damage & Repairs
Physical repairs are not automatically free. For hardware damage, LaptopMarket will diagnose the issue and provide a discounted repair estimate for active Coverage members.
- Screens
- Keyboards
- Batteries
- Charging ports
- Hinges
- Motherboards
Parts, labor, shipping, and taxes may still apply.
7. Repair Warranty
Repairs performed by LaptopMarket may include a limited repair warranty. This warranty only applies to the specific repair completed.
It does not cover accidental damage, liquid damage, abuse, new unrelated issues, or unauthorized modifications.
8. Data Responsibility
Customers are responsible for backing up their own data before service. LaptopMarket is not responsible for lost files, deleted files, corrupted data, photos, documents, software licenses, or device downtime.
9. No Guarantee of Repair
Some devices may be unsupported, obsolete, too damaged, missing parts, or beyond economical repair. LaptopMarket may decline service when repair is not reasonable or possible.
10. Limitation of Liability
To the maximum extent permitted by law, LaptopMarket is not liable for indirect damages, business loss, data loss, lost profits, or device downtime.
LaptopMarket’s maximum liability shall not exceed the amount paid by the customer for the Coverage plan during the previous twelve months.
11. Right to Refuse Service
LaptopMarket may refuse service when fraud, abuse, threats, false information, illegal activity, or policy violations are suspected.
12. Governing Law
These Terms are governed by the laws of the State of New Jersey, unless otherwise required by applicable law.
