Refund policy
Return & Refund Policy
Last Updated: August 2026
Thank you for shopping with LaptopMarket.
By completing a purchase, you agree to this Return & Refund Policy, including all inspection requirements, return limitations, product condition disclosures, and non-returnable item rules.
RETURN ELIGIBILITY
We accept return requests only for:
• Dead on Arrival (DOA) products
• Shipping damage reported immediately after delivery
• Verified manufacturer defects
Return requests must be submitted within five (5) calendar days of the carrier's confirmed delivery date.
Requests submitted after this period may be handled through the manufacturer's warranty, LaptopMarket repair services, or an active LaptopMarket Coverage plan if applicable.
PRODUCT CONDITION
Products sold by LaptopMarket may be:
• New
• Refurbished
• Renewed
• Open-Box
• Used
• Professionally Inspected
The condition of each item is disclosed on the product page.
Refurbished and Open-Box products may show normal cosmetic wear that does not affect functionality.
PRODUCT IMAGES
Product images may be manufacturer images or representative images.
The exact cosmetic appearance, packaging, accessories, labels, or minor design details may vary. The written product description always takes precedence.
FINAL SALE ITEMS
The following items are non-returnable unless required by applicable law:
• Opened electronics without a verified defect
• Activated devices
• Custom-built PCs
• Special-order products
• Clearance items
• Digital products
• Software
• Repair services
• Diagnostic services
• Remote support
• Labor
• Coverage memberships
• Gift cards
• Subscription services
CUSTOM PCs
Custom-built systems, including Genesis, Orion, or any custom configuration, become non-refundable once parts are ordered, assembly begins, software is installed, or configuration work starts.
INSPECTION PROCESS
Every returned item is inspected before any refund, replacement, or exchange is approved.
LaptopMarket may verify:
• Serial numbers
• Physical condition
• Missing accessories
• Activation status
• Reported defects
• Product authenticity
Receiving a returned item does not automatically guarantee approval.
RESTOCKING FEE
Approved returns may be subject to a minimum 30% restocking fee where permitted by applicable law.
The fee helps cover:
• Inspection
• Testing
• Payment processing
• Handling
• Repackaging
• Reduced resale value
Additional deductions may apply if items are incomplete, damaged, password locked, activation locked, or missing accessories.
CUSTOMER RESPONSIBILITIES
Customers must:
• Contact LaptopMarket before returning any item.
• Include all original accessories whenever possible.
• Properly package the product.
• Ship the item using a trackable shipping method.
Unauthorized returns may be refused.
RETURN SHIPPING
Unless the return is caused by our verified error or a confirmed covered defect, customers are responsible for return shipping costs.
Original shipping charges are generally non-refundable.
REFUNDS
Approved refunds are issued to the original payment method whenever possible.
Refund processing times depend on your payment provider and financial institution and may take several business days after approval.
LIMITATION OF LIABILITY
LaptopMarket is not responsible for indirect damages, data loss, lost files, lost profits, or business interruption.
Customers should back up all personal data before requesting repairs, diagnostics, warranty service, or returns.
GOVERNING LAW
This policy is governed by the laws of the State of New Jersey and applicable United States law.
Nothing in this policy limits any rights granted under applicable consumer protection laws.
